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PURCHASING/CANCELLATIONS/RETURNS

Purchasing/Cancellations/Returns
 

Purchasing Protocol

All payments are processed immediately upon placement of the order.

It is the customer’s responsibility to be in compliance with all state, local, and federal laws and limitations related to the purchase, transfer, possession, transportation and installation of any firearms, magazines, ammunition, parts or accessories in the locality in which the customer resides.

Some orders may be put on hold to verify addresses, LEO/military/dealer credentials or for identification checks. Any order with a different billing address and ship to address will be held for verification before being shipped.

Payment Methods

Pruett Armory LLC accepts Visa, MasterCard, American Express, and Discover. All payment methods are sent to us via secure connection. We DO NOT store your credit card details in order to protect the security of your information.

International Orders are NOT Accepted.

Pruett Armory LLC  does not accept orders or ship any products outside of the United States of America. This includes APO addresses.

Sales Tax
Sales tax is charged on all orders based in Ohio.

 

Order Cancellation Policy

Orders placed with us may be canceled by the customer prior to the item having shipped.

  • If the order has not yet shipped, the customer may call us at (740) 204-5460, or contact us by email Tuesday through Friday 10:00am – 6:00pm EST to cancel the order.
  • You MUST provide the order # when contacting Customer Service via phone or email.
  • If the item/package has shipped, the order may not be canceled and the customer must follow all rules applicable for returning an item(s).
    • Please note that the return of the item/package will be made at the customer’s expense.
  • Canceled orders may not be reversed. All cancellations are final.

 

Refund & Return Policy

  • Firearms, Ammunition, and Chemicals:
    • All sales of firearms, ammunition, and chemicals are FINAL.
    • Once a firearm is transferred to a customer, Pruett Armory LLC will not accept a return or exchange under any circumstance.
    • If a defect is discovered by the customer after the transfer of ownership, the customer must contact the firearm manufacture directly for replacement or repair.
  • Firearm Parts and All Other Purchases:
    • Pruett Armory LLC cannot verify nor guarantee the fitment of any firearm part or accessory. Please check with the manufacture prior to ordering.
    • Return shipping is solely the responsibility of the customer.
    • If the purchased item is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item and wishes to return it for a refund, the customer may return the item to Pruett Armory LLC Small Arms WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

Pruett Armory LLC will only accept returns on products in an unaltered condition within 30 days of the delivery date for a refund (less shipping). All returned items must be in the same condition as when they were shipped by Pruett Armory LLC and must be returned in original packaging. A 25% re-stocking fee will be charged if the items are not returned in resalable condition, as determined at the sole discretion of Pruett Armory LLC.

Items Not Eligible For Return:

  • Firearms (Includes Serialized Items such as Frames, Receivers & Receiver Sets)
  • Ammunition
  • Clearance/Closeout Items
  • Chemicals

The customer MUST contact Pruett Armory LLC to obtain an RMA number BEFORE returning any items.

* If the customer fails to include a Return Merchandise Authorization number with the returned item, Pruett Armory LLC NOT process a refund for the item and the package will be returned to the customer.

 

Shipping Regulations

Firearm Regulations

All Federal Firearm License laws apply when purchasing a firearm. Anyone desiring to purchase a firearm must be able to pass a background check. There are age limits on the sale of certain items and certain types of items are illegal in certain places. For example so called ‘assault weapons’ cannot be sold in California and certain types of ammunition are illegal in certain states and cities. It is the customer’s responsibility to make sure that they comply with federal, state and local laws.

You do not have to be a licensed dealer to buy a firearm. If you are not a licensed dealer (also called an FFL Holder), you must make arrangements with a licensed dealer in your state to receive the item and transfer it to you. The customer must make arrangements with the licensed dealer to receive any firearm, receiver, or any other item described by the ATF as a firearm. For any firearm purchase, the buyer must be able to pass a background check.

Non-Firearm Regulations

Non-firearm items, such as air guns, knives, ammunition, antique guns that were built in 1898 or earlier, accessories, barrels, and most gun parts are not required to be transferred by a licensed dealer. There are age restrictions on many of these items, and you will be asked to verify your age (typically by mailing, faxing, or emailing a copy of your driver’s license) before you can purchase the item. In general, you must be 18 years old to buy firearm related items on this site. To buy Pistol ammunition, you must be at least 21 years old and at least 18 years old for Rifle ammunition. No age restrictions are placed on items such as apparel, books, cases, bags, pouches etc.

  • If you have any questions or doubts about whether an item can be shipped to you, please contact us.
     

Firearm Shipments For Transfers

Pruett Armory LLC   sells firearms in accordance with all Federal, State & Local firearms regulations. We will only ship a firearm to a Federal Firearms License (FFL) holder. The FFL holder must be located within the United States. We do not ship firearms internationally. In order for us to ship your firearm purchase, you must complete the following steps:

  1. Pruett Armory LLC   must receive a legible and SIGNED copy of the Federal Firearms License from the dealer that will receive the firearm. This can be done via fax, email or standard mail.
  2. Payment must be received via Credit Card

Important note: Please make sure that you or your FFL dealer includes your name and order number with FFL when Emailed or faxed.

Please have your FFL dealer email their FFL to Pruett Armory LLC .

Please contact us directly if you have any questions pertaining to transaction procedures or details concerning the Firearm being purchased.
 

Firearm Shipping

WE WILL ONLY SHIP TO VALID FFL DEALERS.

Once payment and a signed copy of the receiving dealer’s FFL have been received, Pruett Armory LLC  will process and prepare the firearm for shipment. Firearms are typically shipped via UPS. Most shipments going to Alaska or Hawaii will be shipped via USPS. Shipping rates vary according to geographical location and the final value of the firearm being purchased. Minimum shipping rates are as follows:

  • Long Guns: Minimum shipping rate is set at $30.00, with any additional charges being added once final value and location of receiver have been established.
  • Hand Guns: Minimum shipping rate is set at $40.00, with any additional charges being added once final value and location of receiver have been established.

* Any additional shipping charges not shown during online check-out will be presented to the customer for approval prior to processing the order.

Once your licensed dealer receives the firearm, you as the purchaser will then be required to fill out all pertinent paperwork with them in order to take possession of your firearm.
 

Firearm Restrictions

States with applied firearm restrictions:

  • Stripped lower receivers will NOT be shipped to the following states:
    • Connecticut
    • Massachusetts
  • Complete AR and AK receivers will NOT be shipped to the following states:
    • California
    • Connecticut
    • Maryland
    • Massachusetts
    • New Jersey
    • New York
  • Non-Compliant AR & AK models will NOT be shipped to the following states:
    • California (No “assault weapons” can be shipped.)
    • Connecticut
    • Maryland
    • Massachusetts
    • New Jersey
    • New York
  • 80% lower receivers and pistol frames will NOT be shipped to the following states:
    • New Jersey
    • Washington

Exceptions:

  • L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties.
    • Pruett Armory LLC   only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
  • Not all of the states listed may have L.E.O. exemptions.
    • Please contact us BEFORE placing your order.
  • Pruett Armory LLC   does NOT ship directly to L.E.O.; the order must go to an FFL.
     

Magazine Restrictions

Pruett Armory LLC   DOES NOT ship “high-capacity” magazines (those greater than 10 rounds) with firearms to the states listed below.

Pruett Armory LLC  DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state and local laws regarding magazine capacities.

Customers ordering magazines that are illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.
 

States with applied magazine restrictions:

  • California – no magazines greater than 10 rounds
  • Colorado – no magazines greater than 15 rounds
  • Connecticut – no magazines greater than 10 rounds with a valid permit.
  • Hawaii – no pistol magazines greater than 10 rounds
  • Illinois –
    • Chicago, Highland Park, Cook County, Dolton, Homewood & Oak Park- no magazines greater than 10 rounds
    • Aurora – no magazines greater than 15 rounds
  • Maryland – no magazines greater than 10 rounds
  • Massachusetts – no pistol or rifle magazines over 10 rounds and no detachable shotgun magazines over 5 rounds
  • New Jersey – no magazines greater than 10 rounds
  • New York – no pistol or rifle magazines over 10 rounds and no detachable shotgun magazines over 5 rounds
  • Vermont – no pistol magazines over 15 rounds and no rifle or shotgun magazines over 10 rounds
  • Washington D.C. – no magazines greater than 10 rounds

Exceptions:

  • L.E.O. must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O.’s duties, or off duty
    • Pruett Armory LLC   only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
       

Ammunition Purchasing Policy

All Ammunition is shipped UPS Ground only.

By placing an order for the ammunition you agree that to the best of your knowledge, you are in compliance with all rules and regulations listed below.

  • You are at least 21 years of age for handgun ammunition or 18 years of age for rifle ammunition.
  • By purchasing ammunition, you are not violating any local, state or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning or transferring ammunition.
  • You have never been committed to any mental institution or been adjudicated as mentally defective.
  • You will not sell ammunition to any minor.
  • You do not live in a state, city or county that prohibits you from owning, purchasing or transferring ammunition.
  • You cannot have ammunition shipped to a post office box.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders canceled and a 5% restocking fee will be charged.

We WILL NOT ship ammunition to the following areas:

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be canceled.

  • Alaska – No Sales
  • Connecticut – No sales without a valid permit
  • Hawaii – No Sales
  • Illinois – No Sales to the city of Chicago or Cook County.
    • All other Illinois residents must email us a copy of their FOID card in addition to their State ID.
    • Ammunition must ship to an address on one of these ID’s.
  • Massachusetts – No Sales
  • Maryland – No Sales to the City of Annapolis and Montgomery County
  • New Jersey – When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID.
    • We must ship to the address on the FID.
  • New York – No Sales to New York City, or its five Burroughs.
    • All ammunition must be sent to a FFL.
  • Washington D.C. – No Sales

NOTE: Due to the shipping weight of ammunition Pruett Armory LLC  reserves the right to adjust shipping charges on large quantity orders. You will be notified prior to shipment if this policy affects your order Pruett Armory LLC   does not allow any returns on ammunition purchases.
 

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